Privacy Policy

Studio 1328 (ABN 16 166 330 530) respects your privacy. This policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or engage our services. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Information we collect

We only collect information that is reasonably necessary to respond to you and to deliver our services.

Information you give us

When you make an enquiry, book The 1328 Session or engage us for a project, we may collect:

• Your name, email address and phone number
• Your property address and project details
• Plans, photographs and documents you share with us
• Billing and payment details

Information collected automatically

When you visit our website, we may collect general information such as your browser type, device, pages visited and time spent on the site. This is collected through cookies and analytics tools and does not identify you personally.

How we use your information

We use your personal information to:

1. Respond to your enquiries and provide quotes or fee proposals
2. Deliver our design services and manage your project
3. Coordinate with builders, consultants and suppliers involved in your project, with your knowledge
4. Send invoices and process payments
5. Improve our website and services

We will not use your information for marketing unless you have agreed to it, and you can opt out at any time.

Sharing your information

We do not sell, rent or trade your personal information. We only share it when necessary, for example:

• With builders, trades, consultants and suppliers working on your project
• With service providers who support our business, such as website hosting, email and accounting software
• Where required by law

Project photography

With your permission, we may photograph completed projects for our portfolio, website and social media. We never publish your name or street address without your consent, and you may ask us to remove images of your home at any time.

Storage and security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Information is stored securely, digitally or in hard copy, and is kept only for as long as needed for our services or as required by law.

Cookies

Our website may use cookies to improve your browsing experience and understand how the site is used. You can disable cookies in your browser settings, although some parts of the site may not work as intended.

Accessing or correcting your information

You may request access to the personal information we hold about you, or ask us to correct it, at any time by contacting us using the details below.

Complaints

If you have a concern about how we have handled your personal information, please contact us first and we will respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact

Studio 1328
Isabella Sanfilippo
info@studio1328.com.au
+61 431 527 930
Melbourne, Victoria

Last updated: October 2026